Membership Representative

BRANCH: Oak Street
LOCATION: Ridgewood, NJ
REPORTS TO: VP Membership + Mission Advancement
PAYRATE: $16.50 hourly

OUR CULTURE: At the Ridgewood Y, our mission and core values come to life through our culture. Guided by our four pillars—caring, honesty, respect, and responsibility—we live our cause of strengthening communities with purpose and intentionality every day. As a nonprofit charitable organization, we have been committed to serving youth, adults, and families across Northern New Jersey and the Camp Bernie area since 1902, as part of the worldwide YMCA movement. Through programs focused on youth development, healthy living, and social responsibility, we create meaningful connections that build spirit, mind, and body for all. Our team is dependable, hardworking, and always ready to roll up our sleeves to get the job done. We believe in the power of diversity, collaboration, and showing up for one another—because together, we are stronger. If you’re looking to make a difference and be part of a mission-driven team, Ridgewood Y is the place for you! The Ridgewood YMCA is an equal opportunity employer. We believe our strength lies in our diversity and are committed to being an inclusive organization. We welcome applicants from any and all walks of life.

BENEFITS:

  • Complimentary individual membership to the Ridgewood YMCA, or discounted family membership. Membership includes access to pools, fitness centers, and group fitness classes.
  • Retirement savings & 403(b) Smart Account after eligibility requirements are met

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative at YMCA Ridgewood maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs.

JOB FUNCTION:

  • Responds to the individual needs of the other person. 
  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area. 
  • Conduct tours responsive to the needs of prospective members; sells memberships and programs. 
  • Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. 
  • Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. 
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. 
  • Applies all YMCA policies dealing with member services. 
  • Scan all visitors into raptor. 
  • Perform all other duties as assigned. 

QUALIFICATIONS:

  • Basic knowledge of computers.
  • Previous customer service, sales or related experience.
  • CPR/AED and First Aid Certifications required within 90 days of hire.
  • Excellent interpersonal and problem-solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • At least 18 years of age.

WORK ENVIRONMENT AND PHYSICAL CONDITIONS:

  • The physical demands outlined in this job description are crucial for successfully performing the essential functions of this role. These demands are representative of those that must be met by an employee. We are committed to making reasonable accommodations to enable individuals with disabilities to perform these essential functions.
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment. • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.
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